After-Sales Service

Dear Customers,

Thank you for choosing pumps from crdieselpump.com . In order to make you satisfied with our service and have a better purchase experience, we promise you the following support after you purchase our pumps.

Promise of Products
If there is any product performance failure after customers receive the pumps from crdieselpump.com within 15 days, customers can choose to replace or repair them with conditions of no appearance damage on the pumps’ surface.

After receiving the pumps within 6-12 months, and customers have doubts on the product’s quality problems, it can be returned for replacement after our after-sales engineer identifies that there is really a quality problem.

Promise of On-Time Delivery
After many years of cooperation with customers in many countries, we noticed that one of the biggest concerns of customers is the delivery time of the product. Therefore, we take on-time delivery as one of our priority services.

crdieselpump.com promises to send out the pumps that we have in store within 3 days, and for the other pumps, we promise to make shipment on time at the time that customers and we have an agreement on.

Promise Of Quality
We guarantee that all marked product quality (China-made new, Original new, Re-manufactured, and other quality that we indicate) and product packages are real. After customers purchase our products, we will provide related product technical data and technical training.

Promise Of Services
We will answer the after-sales consultation within 24 hours during working days.

.For customer complaints of products, we will confirm the customer complaint registration. Our technicians will analyze the reasons and reply within a week.

If there is any technical support required, we will require specific problems and reply within 24 hours during working days.